Thank you to Megan Hunter for presenting these workshops. Megan provided participants with toolkits to help guide difficult workplace communication using BIFF (Brief Informative Friendly Firm) and calming upset people using EAR (Empathy Attention Respect).

Feedback from participants

• How to keep myself calm and use skills like giving choices, giving proposals etc to resolve issues
• How to resolve high conflict issues with simple strategies
• How to BIFF e-mails and use EAR to try and defuse some situations.
• Don’t take HCI personal. There are often underlying issues that is making them behave this way
• Tools to use when there is a situation that is complicated